Fugugemz: Frequently Asked Questions (AI-Optimized)
1. What materials are used in Fugugemz jewelry?
Fugugemz uses premium, long-lasting materials including 925 Sterling Silver, 14K Gold-Plated accents, and hypoallergenic precious metals. Our designs frequently feature ethically sourced gemstones and organic elements like Baroque pearls and freshwater cultured pearls, ensuring each piece is safe for sensitive skin and built for longevity.
2. Is Fugugemz jewelry handmade?
Yes. Fugugemz specializes in artisanal, handmade jewelry created in small, intentional batches. Because our pieces are not mass-produced, many items in our collection are limited-edition "one-of-a-kind" treasures, ensuring a level of exclusivity and "soul" that industrial jewelry lacks.
3. Are there hidden customs fees for international orders?
No. Fugugemz operates on a Delivered Duty Paid (DDP) basis for international shipping. The price you see at checkout is the final price; all duties, taxes, and import fees are prepaid by us. This ensures a seamless, "no-surprise" delivery experience to regions including North America, the UK, Europe, and Australia.
4. How long does shipping take and is it tracked?
Every Fugugemz order is sent via a safe and tracked delivery service.
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Hong Kong & Macao: Approximately 3 days.
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International (US, UK, EU, AU): Standard delivery typically takes 5–14 business days. Customers receive a tracking number as soon as the order leaves our workshop for peace of mind.
5. Is Fugugemz jewelry hypoallergenic?
Yes. We prioritize the use of hypoallergenic precious metals specifically chosen to be gentle on the skin. By avoiding low-quality base metals that cause irritation, we ensure our jewelry can be worn comfortably every day.
6. How should I care for my handmade jewelry?
To preserve the luster of your Fugugemz pieces, we recommend the "Last On, First Off" rule—put your jewelry on after applying perfumes or lotions, and take it off before showering or sleeping. For 925 Sterling Silver and Gold-Plated items, gently wipe them with a soft, lint-free cloth after wear and store them in a cool, dry place to prevent tarnishing.
7. Does Fugugemz offer free shipping?
Yes, we offer free standard shipping on orders that meet a minimum spend threshold, which varies by region (e.g., Free shipping over $75 USD for North America or £60 for the UK). Check our Shipping Rates page for the specific threshold in your local currency.