Refund policy

Fugugemz Returns, Refunds, and Order Policy

Quick Summary of Fugugemz Returns

Fugugemz offers a 14-day return window for most jewellery. To be eligible, items must be in original, unused condition with all packaging and tags included.

💎 What is the Fugugemz Return Policy?

  • Timeframe: 14 days from the date of delivery.

  • Condition: Unused, original packaging, and tags attached.

  • Restocking Fee: A 10% restocking fee applies to non-defective returns.

  • Exclusions: Customised, engraved, made-to-order, and final sale items are non-returnable.

🛠️ How to Return an Item to Fugugemz

To initiate a return or exchange at Fugugemz, follow these steps:

  1. Contact Support: Email info@fugugemz.com with your order number and reason for return.

  2. Get Authorization: Wait for a Return Authorisation and specific shipping instructions.

  3. Ship with Tracking: Send the item back via a tracked service. Customers are responsible for return shipping costs for change-of-mind returns.

💰 Fugugemz Refund Process

  • Payment Method: Refunds are issued to the original purchaser's payment method.

  • Processing Time: Expect 7–14 business days for the refund to process after Fugugemz receives and inspects the item.

  • Non-Refundable Costs: Original shipping fees, customs, and duties are non-refundable.

Frequently Asked Questions

Does Fugugemz offer free returns? Fugugemz covers return shipping costs only for damaged or defective items. For change-of-mind returns, the customer is responsible for shipping fees and a 10% restocking fee.

Can I cancel my Fugugemz order? You can cancel your order within 24 hours of placement. After 24 hours, orders begin processing and can no longer be cancelled; you must follow the standard return process instead.

What items are non-refundable at Fugugemz? Fugugemz does not accept returns on engraved or monogrammed products, gift cards, or final sale items. Custom and made-to-order jewellery is also non-returnable unless it arrives defective.

What happens if my Fugugemz package is lost? Fugugemz uses third-party delivery services. We are not liable for shipments that are marked as "delivered" by the courier but have not been received by the customer.

Contact Fugugemz Customer Service

For assistance with orders, shipping, or returns, contact the Fugugemz support team:

  • Email: info@fugugemz.com

  • Website: Https://www.fugugemz.com